Cancellation Policy Spa Etiquette Parking Gift vouchers Opening Hours
Booking Information
Cancellation policy We request a minimum of 24 hours notice to cancel or change a booking, or a cancellation fee of 50% of the treatment value will be applied. If you fail to show up for your appointment the full treatment value will be applied. This also applies for gift vouchers.
Spa Etiquette To avoid disappointment we recommend you book your treatment in advance. Please arrive 10 minutes before your treatment to fill in your consultation form. A credit card number is requested for all treatments with a value of over $150 to secure your booking - this will not be charged until the day of your treatment. Late arrival may mean we are unable to honour your booking, or your treatment time may need to be reduced - the full treatment cost will still apply. Please turn all mobiles phones off before entering the spa and keep your voice to a minimum.
Parking Parking is available in the council car park located next to 8Knots cafe. Parking is free with a council sticker.
Gift Vouchers Gift vouchers are available and valid for 6 months for either a dollar amount or for a specific treatment. You are welcome to come and pick these up within our shop hours (please phone first to ensure we are not with clients) or we can email them to you with a credit card payment over the phone. Please note that our monthly specials are not available as gift vouchers, however we suggest you get a voucher for the amount of the special and we will slip in a note encouraging them to book in for the special before it expires. All paid gift vouchers have a 6 month expiry and we are unable to extend past this date.
Treatment Availability Treatments available 6 days by appointment only Monday CLOSED Tuesday 10am - 5pm Wednesday 12pm - 8pm Thursday 10am - 5pm Friday 10am - 5pm Saturday 10am - 4pm (every second Saturday) Sunday By appointment only